Get control back and empower your workforce
Customer care at scale, especially with internal and external (BPO) agents, involves solving for significant complexity: gaps in system access, handoffs, sensitive processes, communication bottlenecks, and more. PixieBrix solves this by providing a layer over your software apps to give agents structure, guidance, and coaching for critical workflows.
Embed forms that collect information just the way you need it, and send to the correct tools to empower fast, precise action. Make prioritizing bugs and product issues, rewarding good customers, and filling knowledge base gaps easy for your team.
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Trigger warnings or reminders and block risky actions to eliminate expensive mistakes. Ensure invoices, refunds, and claims are accurate and auditable.
Push announcements directly out to team members’ web browsers so urgent information is immediately seen. For highly urgent, highly sensitive topics (like phishing attacks, system outages, etc.), pause all activity by blocking the screen until your message is read and acknowledged.
Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.
We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.
To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.
SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.
Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.
Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.
Learn to mask sensitive customer data in Salesforce with PixieBrix.
Echo voice of customer data to provide better experiences.
Enforce compliance by requiring actions before a user can submit a form or complete a task.
Coordinate help desk, guide agent responses, escalate issues, and more.
Censor keywords in chats or flag unwanted search terms.
Deliver intent detection, smart snippets, writing assist, summarization, and automatic after call work.
PixieBrix implements process guardrails to improve accuracy and eliminate expensive mistakes.
Get your agents' answers faster with the power of PixieBrix & ChatGPT.
How PixieBrix increases agent speed, accuracy, and first-call resolution.
PixieBrix increases accuracy & compliance while eliminating fraud & expensive mistakes.
Embed ChatGPT into Salesforce to drive Customer Experience.
Automate after call work with PixieBrix.
ChatGPT's potential as a personal assistant is undeniable, but its reliance on prompt engineering and limited accessibility hinders its real-world impact.
AI Copilot unlocks the full potential of ChatGPT for your everyday workflow. Our Copilot equips you with a curated arsenal of pre-built CS prompts, customized to meet your specific needs and add context and convenience on any web app.
Stop relying on external tools to drive innovation and change, use our AI assistant. Build an internal Copilot with PixieBrix and embed it in your existing internal tools to let users prompt AI and ChatGPT from any web app.
Empower teams with the power of enterprise search for seamless information retrieval and enhanced decision-making. Seamlessly integrate across web apps and workflows for optimal collaboration and efficiency.
Build a knowledge base with PixieBrix to function as your sole source of truth, making FAQs available at your team’s fingertips wherever they work. No more opening new tabs to search for documentation—your team can access on demand. Go from idea to automation in minutes with our prebuilt template for recommended systems. Rapidly build generative AI features to suggest responses, help articles, troubleshooting tips, and more.
Supercharge agent speed-to-production by providing step-by-step guidance and eliminating knowledge-base hunting, making even newbies to customer service heroes in a flash.
Clear-cut paths through complex issues, offered by decision trees, empower agents to handle calls confidently, reducing average handle time and maximizing customer satisfaction.
By pinpointing issues faster and minimizing unnecessary repairs, decision trees help IT teams slash maintenance costs and maximize equipment uptime.
Build an AI writing assistant for your team that works across any web app. Incorporate into any web-based process or workflow.
