Banking & Financial Services

Greater contributions, fewer liabilities

Ready to scale without sacrifice? PixieBrix is an AI-powered layer over your existing software to guide, coach, and monitor your team. It’s fast to implement, adapts to change, and offers real time reporting and insights.

Read the case study

Drive Operational Efficiency

SanzPayá, a Spanish trade insurance broker, leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.

50%

increase in revenue

Extend your systems with PixieBrix to cash in on maximum value.

Claims Processing
Extract image data and auto-fill to increase speed and accuracy.
Record Management
Embed guardrails and auditing to eliminate expense mistakes.
KYC/AML
Create, update, and search records on the fly to reduce hold times and waiting.
Incident Reporting
Extract and structure text to ensure reporting consistency and quality.
Processing Approvals
Guide, monitor, and audit operational workflows to ensure compliance.
Contact Center
Deliver AI, automation, and guidance to eliminate hold times and improve satisfaction.

Powering the last mile

Empower your agents with PixieBrix. Automate routine tasks, provide real-time guidance, and gain valuable insights into agent performance to optimize operations and reduce fraud risks.
Augment
Guide
Monitor
Enforce
Accelerate
Augment

Enhanced Operational Workflows

Improve the quality of your customer interactions by delivering tools in the context of existing workflows.

  • Boost productivity: Embed AI APIs and automation on top of existing applications.
  • Communicate more effectively: Translate messages into any language with just a few clicks.
  • Understand the full picture: Instantly summarize customer issues and provide instant resolution.
Guide

Guided Decision Making

PixieBrix provides immediate assistance as agents perform tasks like resetting passwords or updating email addresses, without interrupting your agents' workflow.

  • Proactive Assistance: PixieBrix proactively offers guidance as agents perform tasks like resetting passwords or updating email addresses.
  • Accurate and Efficient Tasks: Agents can complete tasks faster and more accurately with the real-time support provided by PixieBrix.
  • Surfaced content based on context: Provide your agent with real-time guidance via decision trees, checklists, and more all on one screen.
Monitor

Insights & Tracking

Gain deeper visibility into agent behavior and performance through real-time data collection. Monitor agent activities in real time to uncover insights and optimize operations.

  • Non-intrusive Monitoring: PixieBrix unobtrusively analyzes incoming chats or emails while remaining in the background during agent interactions.
  • Real-time Data Capture: Log all agent actions on customer systems (e.g., email updates, password resets) along with timestamps and unique identifiers.
Enforce

Block Actions in Real Time

PixieBrix proactively identifies and flags potential fraud risks. By leveraging advanced analytics, PixieBrix can detect suspicious patterns and behaviors, such as orders placed by known fraudsters or unusual shipping addresses. This enables businesses to take swift action to prevent fraudulent transactions, safeguarding their revenue and reputation.

  • Proactive Fraud Detection: PixieBrix automatically identifies suspicious orders based on predefined red flags, such as known bad actor shipping addresses.
  • Real-time Alerts: Managers are immediately notified of potential fraudulent activity, enabling swift intervention to prevent losses.
  • Financial Protection: By blocking fraudulent orders, businesses can minimize financial losses and safeguard their bottom line.
Accelerate

Enhanced Agent Efficiency

PixieBrix streamlines operations by automating data entry tasks, empowering agents to deliver exceptional customer service and drive business growth.

  • Enhanced customer experience: Faster response times and more accurate information contribute to a positive customer experience.
  • Improved quality: Automation minimizes data entry mistakes, ensuring accuracy and consistency.
  • Improved agent satisfaction: Reduced administrative burden leads to greater job satisfaction and engagement.

Built for Enterprise Security and Scalability

It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies. Security, compliance, and governance are at the core of automation with PixieBrix.  

For enterprise customers, our sales team can provide the following resources to expedite security review:
  • SOC 2 Type 2 report covering security, availability, and confidentiality from A-LIGN
  • Independent Penetration Test report from A-LIGN
  • Company policies and controls
Explore Security

Related content

What is PixieBrix?

PixieBrix is a low-code platform to create and run custom browser mods that boost your productivity.

How does PixieBrix work?

Once you install the PixieBrix Chrome extension, you can create mods with the Page Editor using building blocks - called bricks - to customize and automate your web experience. You can also get started with prebuilt mods in the public marketplace.

Can I use PixieBrix with my team?

Yes, Teams enable multiple accounts to share mods, service integration credentials, team databases, and more. Here’s our documentation on Teams.

Get started in under 10 minutes

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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