BusPatrol Leverages PixieBrix for Enhanced Processing Speed and Accuracy

BusPatrol partners with PixieBrix to increase speed and accuracy of processing school bus stop-arm violations. BusPatrol leverages automation to power its AI and quality control team to process a high volume of violations at industry-leading speed and accuracy.

80

faster processing speed

0

clerical errors

Please Note: Simply apply the class-name 'counterup' to your number elements on the page. This will communicate with the custom-code located in the page settings. This is a simple method to achieve a nice counting up interaction

Better Agents, Happier Customers - How TaskUs Tapped PixieBrix to Transform Their World-Class Technology

To set the pace in CX, the TaskUs team required more intuitive, more informative, and purpose-built web interfaces for several key marquee clients – all with the goal of improving agent workflows while still maximizing ensuring customer satisfaction.

200%

increase in AHT

40%

improvement in CSAT

15K+

agents onboarded

100%

data accuracy

"PixieBrix transformed our cost structure to an industry low. The productivity gains have materially impacted our bottom line."

Karoon Monfared
‍‍CEO

BusPatrol

BusPatrol is a safety tech company based in Virginia that equips entire school bus fleets with stop-arm enforcement technology. Through data collection and video monitoring, BusPatrol collaborates with law enforcement to reduce stop-arm violations. BusPatrol has installed its SafetyTech on over 20,000+ school buses across North America. Enforcement at this scale involves high data volume, velocity, and variability to process violations, where efficiency and accuracy are paramount.

Challenge

PixieBrix supports this mission by augmenting existing web applications with several enhancements, including automation, AI, and decision trees. PixieBrix is a low-code solution that embeds automation, integrations, collaboration, and AI into any web application. With PixieBrix, BusPatrol enhances and automates the agent process of matching license plates with registered vehicles and drivers, implements guardrails to drive accuracy, automates manual steps in the ticketing workflow, and guides agents with decision trees.

Solution

By using PixieBrix, BusPatrol can effectively guide agents through processing. This frees up its employees to focus on more complex tasks, such as investigating violations and working with law enforcement. As a result, BusPatrol can process violations more quickly and efficiently, which helps to improve school bus safety.

The Future

Since bringing on PixieBrix, BusPatrol has scaled to over 100 agents with many use cases that drive speed and accuracy.

The Future

Since bringing on PixieBrix, BusPatrol has scaled to over 100 agents with many use cases that drive speed and accuracy.

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BusPatrol Leverages PixieBrix for Enhanced Processing Speed and Accuracy

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Better Agents, Happier Customers - How TaskUs Tapped PixieBrix to Transform Their World-Class Technology

200%

40%

15K+

100%

BusPatrol

Challenge

Outcome

Solution

The Future

The Future

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