BusPatrol
BusPatrol is a safety tech company based in Virginia that equips entire school bus fleets with stop-arm enforcement technology. Through data collection and video monitoring, BusPatrol collaborates with law enforcement to reduce stop-arm violations. BusPatrol has installed its SafetyTech on over 20,000+ school buses across North America. Enforcement at this scale involves high data volume, velocity, and variability to process violations, where efficiency and accuracy are paramount.
PixieBrix transformed our cost structure to an industry low. The productivity gains have materially impacted our bottom line.
Challenge
PixieBrix supports this mission by augmenting existing web applications with several enhancements, including automation, AI, and decision trees. PixieBrix is a low-code solution that embeds automation, integrations, collaboration, and AI into any web application. With PixieBrix, BusPatrol enhances and automates the agent process of matching license plates with registered vehicles and drivers, implements guardrails to drive accuracy, automates manual steps in the ticketing workflow, and guides agents with decision trees.
Outcome
- Flag and prioritize criteria that would signal the need for a human review to increase the efficacy of quality control programs.
- Integrate public information into quality control processes to add criteria that further increase quality.
- Help streamline the connection between the processing and field teams to ensure that any maintenance issues that impact the quality of evidence get handled quickly.
Solution
By using PixieBrix, BusPatrol can effectively guide agents through processing. This frees up its employees to focus on more complex tasks, such as investigating violations and working with law enforcement. As a result, BusPatrol can process violations more quickly and efficiently, which helps to improve school bus safety.
The Future
Since bringing on PixieBrix, BusPatrol has scaled to over 100 agents with many use cases that drive speed and accuracy.
