AI-Powered Customer Success

Handle customer inquiries with greater speed, precision, and care by embedding AI across the tools you already use
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Businesses all over the world trust PixieBrix

Logo for SanzPaya that is linked to a case study.

Announcements That Never Get Missed

Browser Notifications

Your team is inundated with communication in numerous channels: email, Slack, chatbot, social, and more. As a result - critical, timely announcements get lost in the mix.

Browser Notifications enable team leads to push urgent updates directly in Chrome/Edge for every employee to see from any web application. Depending on the urgency or severity, you can require acknowledged, and even block the screen until this is complete.

  • Increase process compliance
  • Increase response accuracy
  • Increase speed and agility
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Your AI Sidekick

AI Copilot

ChatGPT's potential as a personal assistant is undeniable, but its reliance on prompt engineering and limited accessibility hinders its real-world impact.

AI Copilot unlocks the full potential of ChatGPT for your everyday workflow. Our Copilot equips you with a curated arsenal of pre-built CS prompts, customized to meet your specific needs and add context and convenience on any web app.

AI Copilot powers productivity and streamlines workflows with the power of AI.

  • Improve your response time and accuracy
  • Boost your research and writing with instant content generation and summarization
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Instant, Trusted Answers

AI Knowledge Base

Your team is bombarded with customer inquiries under considerable pressure. Manually navigating across tabs and sifting through vast resources, often filled with outdated or irrelevant articles, is a major drain.

AI Knowledge Base is your single source of truth for FAQs, resource links, and help articles. Simply upload your content, and PixieBrix can surface the most relevant information from any web application. If you encounter a knowledge gap, document your live responses in the flow of work, continuously expanding and improving your knowledge base over time.

  • Increase response accuracy
  • Increase customer satisfaction
  • Reduce resolution times
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Make Everyone an Expert

Decision Trees

PixieBrix decision trees are endlessly customizable and easy-to-use. You design the logic of your decision trees in aconnect it your decision tree builder, and can access it from any webpage and quickly make decisions. A sidebar appears to walk you through the tree and help you take the right action at any stage.

As a decision tree-making software, PixieBrix goes beyond simply visualizing the decision-making process to guide users through a step-by-step decision-making process. Our decision tree plugin is there for you whenever you need to make a decision on any webpage!

Go from idea to automation in minutes with our prebuilt template. Rapidly build an interactive decision tree tool, with low-code elements, drag-and-drop bricks, and instant feedback. Perfect for decision tree visualization and analysis.

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Make Everyone a Great Communicator

Writing Assist

Your team spends a lot of time typing responses to customers, and there’s a lot of time wasted and mistakes trying to get it right: meeting your brand voice, communication goals, while conveying the most accurate, up to date information.

Writing assist ensures clear, on brand, and error-free communication in any web based email or chat app. And with snippets, you can avoid repetitive typing with pre-canned, pre-approved responses.

  • Increase response accuracy
  • Increase response speed
  • Increase customer satisfaction
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Guardrails to Ensure Compliance

Process Intervention

It’s easy for teammates to make expensive mistakes when handling any high volume task, such as processing refunds, new account sign ups, verifying transactions, and more. Whether it’s an honest fat finger, or a bad actor, web apps typically aren’t fool proof.

With Process Intervention, you can trigger warnings and guidance to ensure rules and procedures are followed. These guardrails help teams avoid expensive mistakes, and eliminate fraud. You can even create an audit trail of any process.

  • Ensure compliance
  • Increase accuracy
  • Provide transparency
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Better Service, Happier Customers

To set the pace in CX, the TaskUs team required more intuitive, more informative, and purpose-built web interfaces for several key marquee clients – all with the goal of improving agent workflows while still ensuring customer satisfaction.

10k+

Agents Onboarded

40%

Decrease in AHT

20%

CSAT Improvement

100%

Compliance
Read the study
I wouldn't be surprised if 5 years from now it's commonplace to head to the PixieBrix Marketplace for value-add mods that enrich the user experience on common web applications.
Micah Smith
Developer Evangelist, Automation Anywhere
PixieBrix has been one of the key enablers in providing our clients with agility and flexibility. The low-code aspect of PixieBrix’s solution meant we could rapidly roll out solutions in a new and agile way.
Manish Pandya
SVP, Digital at TaskUs
What is PixieBrix?

PixieBrix is a low-code platform to create and run custom browser mods that boost your productivity.

How does PixieBrix work?

Once you install the PixieBrix Chrome extension, you can create mods with the Page Editor using building blocks - called bricks - to customize and automate your web experience. You can also get started with prebuilt mods in the public marketplace.

Do I need a ChatGPT account?

No, you do not need a ChatGPT account to use PixieBrix (it’s embedded into the product). However, you can use your own ChatGPT API if you prefer.

Can I use PixieBrix with my team?

Yes, Teams enable multiple accounts to share mods, service integration credentials, team databases, and more. Here’s our documentation on Teams.

Additional Resources

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