Guide

Guided Decision Making

PixieBrix provides immediate assistance as agents perform tasks like resetting passwords or updating email addresses, without interrupting your agents' workflow.

Monitor

Insights & Tracking

Gain deeper visibility into agent behavior and performance through real-time data collection. Monitor agent activities in real time to uncover insights and optimize operations.

• Non-intrusive Monitoring: PixieBrix unobtrusively analyzes incoming chats or emails while remaining in the background during agent interactions.
• Real-time Data Capture: Log all agent actions on customer systems (e.g., email updates, password resets) along with timestamps and unique identifiers.

Enforce

Block Actions in Real Time

PixieBrix proactively identifies and flags potential fraud risks. By leveraging advanced analytics, PixieBrix can detect suspicious patterns and behaviors, such as orders placed by known fraudsters or unusual shipping addresses. This enables businesses to take swift action to prevent fraudulent transactions, safeguarding their revenue and reputation.

• Proactive Fraud Detection: PixieBrix automatically identifies suspicious orders based on predefined red flags, such as known bad actor shipping addresses.
• Real-time Alerts: Managers are immediately notified of potential fraudulent activity, enabling swift intervention to prevent losses.
• Financial Protection: By blocking fraudulent orders, businesses can minimize financial losses and safeguard their bottom line.

Accelerate

Enhanced Agent Efficiency

PixieBrix streamlines operations by automating data entry tasks, empowering agents to deliver exceptional customer service and drive business growth.

• Enhanced customer experience: Faster response times and more accurate information contribute to a positive customer experience.
• Improved quality: Automation minimizes data entry mistakes, ensuring accuracy and consistency.
• Improved agent satisfaction: Reduced administrative burden leads to greater job satisfaction and engagement.