Resolve Medical Bills deploys PixieBrix to increase the speed and accuracy of collecting mission critical data

To free Americans from overwhelming healthcare costs and the many burdens they bring, Resolve partnered with PixieBrix to streamline their web searches and improve the customer experience.

40

%
Higher agent productivity

0

clerical errors
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"I haven’t come across another solution like PixieBrix. Fast setup, and it gets the job done"
Braden Pan
CEO

Resolve

Resolve helps patients navigate complex medical bills and reduce or eliminate the amount they owe. Their experienced Advocates are expert negotiators who have been trained to work with hospitals and billing systems to shrink -or even eliminate- medical bills. Leveraging years of experience, various proven tactics, and millions of data points, the Resolve Resolution System helps people break free from overwhelming medical bills. They've saved Americans over $40 million to date, and are just getting started.

Challenge

Once a patient shares their medical bills with Resolve, the team has to track down several key pieces of information to initiate the advocacy process. This required agents to perform repeated searches for billing contacts and price lists, and copy/paste data into a spreadsheet. The process was manual, error-prone, and time-intensive.

Solution

With PixieBrix, agents can perform key web searches with the click of a button. Searches are calibrated using advanced search parameters to pinpoint data faster, and agents can trigger multiple searches with a single click. Compiling data is also faster and more accurate. PixieBrix highlights the relevant search results on a page, and agents can extract data and send it to a spreadsheet or database with the click of a button.

The Future

Resolve is a medical billing advocacy company helping people overcome their medical bills–and the stress that comes with them. They step in for patients with exorbitant medical bills to bring costs down to manageable levels. Resolve continues to rely on PixieBrix to streamline agent productivity with 0 errors.

The Future

Resolve is a medical billing advocacy company helping people overcome their medical bills–and the stress that comes with them. They step in for patients with exorbitant medical bills to bring costs down to manageable levels. Resolve continues to rely on PixieBrix to streamline agent productivity with 0 errors.
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