Technology

Reduce escalations, accelerate resolution

Do existing AI tools fall short for highly technical B2B SaaS products? Simply put - YES. Until now: PixieBrix AI assistance and agents offer the flexibility and power needed to reduce escalations, accelerate resolution, and empower teams supporting highly technical products.

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Support Complexity is Overwhelming Your Team

Complex Technical Tickets

Bugs, product variants, and integration issues require deep technical knowledge across multiple systems and domains.

Scattered Information

Critical data lives in CRM, issue trackers, observability systems, and production environments - impossible to search efficiently.

Costly, Unnecessary Escalations

Manual handoffs between support, engineering, product, and domain specialists create bottlenecks and frustrated customers.

Agentic Technical Support is the Solution

Avoid Costly Escalations

Bugs, product variants, and integration issues require deep technical knowledge across multiple systems and domains.

Empower frontline support staff to solve more cases on their own without help from engineering, product management, or other technical specialists
Reduce case resolution time and increase CSAT
Scale support without adding headcount

Less Time Searching

Critical data lives in CRM, issue trackers, observability systems, and production environments - impossible to search efficiently.

Make it effortless to search for information across disparate systems including your CRM, issue tracker, observability system, production environment, and more
Find answers in both internal and external sources by connecting directly via API or other advanced techniques including computer use, Google’s advanced search operators, and RPA
Free up time for more complex problem solving

Find the Right Information

Related tickets, open bugs, error telemetry, and documentation surfaced automatically.

Find complete, accurate, and up to date answers from related tickets, open bugs, error telemetry, documentation, and more
Eliminate knowledge gaps and information silos
Improve support quality turning customers into advocates

Automated Ticket Creation

Generate bug reports and feature requests automatically with proper context and technical details.

Generate bug reports and feature requests automatically with proper context and technical details
Ensure completeness and accuracy with proper documentation and formatting
Make it effortless to communicate following best practices

Streamlined Communication

Draft responses from help articles and generate documentation from resolved tickets.

Draft responses from help articles and generate documentation from resolved tickets
Ensure communication is professional, succinct, and on brand
Eliminate repetitive typing and grammatical errors

Why You Should Choose PixieBrix

Works across your existing support stack

Integrates with your CRM, issue tracker, observability system, production environment, and more.

Embeds everywhere

Deploy as a web app or browser extension that embeds inside your existing applications and workflows.

Customizable actions

Access our library of over 100 tools, automations, and integrations, or define your own custom content.

Use any LLM under the hood

PixieBrix can integrate with any large language model (LLM) under the hood, including the most popular models like OpenAI, Anthropic, Claude, etc.

Define goals at a team level or individually

Goals can be defined for the whole organization, at a team level, or individually.

We don't process your data

Send data locally from the web browser directly to the LLM you choose, without passing any data to PixieBrix’s servers.

Built for Enterprise Security and Scalability

It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies. Security, compliance, and governance are at the core of automation with PixieBrix.

For enterprise customers, our sales team can provide the following resources to expedite security review:

SOC 2 Type 2 report covering security, availability, and confidentiality from A-LIGN
Independent Penetration Test report from A-LIGN
Company policies and controls

Authentication

Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.

Vulnerability Scanning

We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.

Availability

To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.

Control Frameworks

SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.

Secure Architecture

Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.

Encryption

Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.

For more information, refer to our security and privacy pages.

What is PixieBrix?

PixieBrix is a low-code platform to create and run custom browser mods that boost your productivity.

How does PixieBrix work?

Once you install the PixieBrix Chrome extension, you can create mods with the Page Editor using building blocks - called bricks - to customize and automate your web experience. You can also get started with prebuilt mods in the public marketplace.

Can I use PixieBrix with my team?

Yes, Teams enable multiple accounts to share mods, service integration credentials, team databases, and more. Here’s our documentation on Teams.

Technology

Micah Smith

Vice President, Developer Relations, Community & Learning