Decision Trees

Boost team performance with decision trees

Decision trees streamline troubleshooting, guiding agents to quicker resolutions and happier customers.

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“PixieBrix allows us to design and deploy customized AI-powered decision trees without any technical expertise, seamlessly integrating them into existing workflows. This has ensured that our support agents adhere to standardized troubleshooting protocols, significantly reducing call times and enhancing first-contact resolution rates. PixieBrix's cost-effective solution has streamlined operations, leading to substantial training and support savings. The platform's adaptability means we continually refine processes, ensuring teams remain agile and responsive to evolving customer needs.”
Mike Lauer
Director, Operations

Faster decisions, happier teams

Ramp teammaters faster
Stop relying on scattered chat messages and hard-to-find emails. With PixieBrix, you can build interactive decision trees that deliver just-in-time guidance directly in the browser - ensuring new team members get the context they need, exactly when they need it.
Eliminate clerical errors
PixieBrix decision trees standardize how information is collected and decisions are made. Require confirmations, log every interaction for auditability, and maintain compliance - without slowing down your team.
Force acknowledgment for critical decisions
For high-stakes scenarios - like fraud alerts, security breaches, or compliance updates - PixieBrix lets you block access to the screen until the user reads and confirms the message. It’s browser-native enforcement, no extra tools required.

Endless possibilities

Guide users in any format

Present decision trees with rich UI elements - buttons, forms, markdown, media, and more. PixieBrix supports fully customizable layouts to match the complexity and style of your workflows.

Control and scale decision login

Easily centralize and manage decision-making by assigning who can create and deploy decision trees across teams or roles. Push updates instantly to keep everyone aligned and compliant.

Keep workflows in-context

Embed decision trees directly in the tools your team already uses - no need to switch tabs or apps. Deliver step-by-step logic right where work happens, so teammates can stay focused and move faster.

Dynamic tree suggestions

PixieBrix can monitor real-time activity in email, chat, or ticketing systems and proactively surface relevant decision trees to guide next steps or answer recurring questions.

Decision Tree use cases

Customer Service
Guide agents through a series of structured questions and paths to identify and solve customer issues with a standardized approach. Integrate decision trees seamlessly into existing workflows and platforms, providing easy access for agents. Build and share decision trees with colleagues, promoting consistency and knowledge sharing within the team.
Contact Center
Decision trees triage incoming calls, directing customers to self-service options for simple issues while routing complex inquiries to the most qualified agent for efficient resolution. By factoring in customer data and past interactions, decision trees can personalize troubleshooting steps, improving first-contact resolution rates and reducing customer frustration.
IT Help Desk
Help desk agents can quickly diagnose common issues and provide solutions by following a step-by-step decision tree, reducing average call times and leaving more time for complex problems. Implement interactive decision trees as part of the help desk portal, allowing users to troubleshoot and fix basic issues themselves without needing to contact an agent, freeing up resources and improving overall customer satisfaction.

Tools to power your daily journey

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