Decision Trees

Build Smart Decision Trees That Take Action in Any Web App

Guide agents, reduce escalations, and eliminate tool-switching with decision trees that trigger actions in Zendesk, Salesforce, and beyond.

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“PixieBrix allows us to design and deploy customized AI-powered decision trees without any technical expertise, seamlessly integrating them into existing workflows. This has ensured that our support agents adhere to standardized troubleshooting protocols, significantly reducing call times and enhancing first-contact resolution rates. PixieBrix's cost-effective solution has streamlined operations, leading to substantial training and support savings. The platform's adaptability means we continually refine processes, ensuring teams remain agile and responsive to evolving customer needs.”
Mike Lauer
Director, Operations

Faster decisions, happier teams

Ramp teammaters faster
Stop relying on scattered chat messages and hard-to-find emails. With PixieBrix, you can build interactive decision trees that deliver just-in-time guidance directly in the browser - ensuring new team members get the context they need, exactly when they need it.
Eliminate clerical errors
PixieBrix decision trees standardize how information is collected and decisions are made. Require confirmations, log every interaction for auditability, and maintain compliance - without slowing down your team.
Force acknowledgment for critical decisions
For high-stakes scenarios - like fraud alerts, security breaches, or compliance updates - PixieBrix lets you block access to the screen until the user reads and confirms the message. It’s browser-native enforcement, no extra tools required.

Endless possibilities

Guide users in any format

Present decision trees with rich UI elements - buttons, forms, markdown, media, and more. PixieBrix supports fully customizable layouts to match the complexity and style of your workflows.

Control and scale decision login

Easily centralize and manage decision-making by assigning who can create and deploy decision trees across teams or roles. Push updates instantly to keep everyone aligned and compliant.

Keep workflows in-context

Embed decision trees directly in the tools your team already uses - no need to switch tabs or apps. Deliver step-by-step logic right where work happens, so teammates can stay focused and move faster.

Dynamic tree suggestions

PixieBrix can monitor real-time activity in email, chat, or ticketing systems and proactively surface relevant decision trees to guide next steps or answer recurring questions.

Businesses thrive with PixieBrix

CASE STUDY
TaskUs

TaskUs transforms the customer experience with PixieBrix.

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CASE STUDY
Startek

Startek provides industry-leading NPS & AHT enhancement with PixieBrix.

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CASE STUDY
BusPatrol

BusPatrol leverages automation for enhanced processing and safer communities.

Read the case study

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How It Works

Define Logic in any Spreadsheet - No Code Needed
Build your decision tree using any spreadsheet - Google Sheets, Excel Online, Airtable, or even Notion. Each row defines a step in your logic flow, and PixieBrix reads the structure to power an interactive experience directly in the browser. No special tools or coding required.
Each row represents a step in the flow:
  • ID – A unique label for tracking
  • Question – What to ask the user
  • Answer Options – Choices like “Yes / No”
  • Next Step – Which question or action comes next
This format makes it easy to collaborate across teams, update logic quickly, and manage branching flows without needing engineering support.
Turn Static Logic into Dynamic UI
PixieBrix transforms your spreadsheet into an interactive decision experience - embedded right inside your browser. As users make choices, the tree dynamically updates with no page reloads, no context switching, and no dev time. It works wherever your team works: Zendesk, Salesforce, ServiceNow, and beyond.
Automate What Happens Next
Each step in your tree isn’t just a decision - it’s a launch point for real action. You can trigger...
  • API calls
  • Form autofill
  • Ticket creation
  • Clipboard copy
...Right when the decision is made. Right in the workflow.
Built for Teams
Because the logic lives in a spreadsheet, anyone can update it - CX, ops, IT, support leads. No deployment cycle. No bottlenecks. Just fast iteration and instant activation via the PixieBrix extension.