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ServiceNow

ServiceNow is the backbone of ITSM, incident management, change management, and enterprise workflows. It centralizes requests, approvals, tickets, and knowledge, but most work related to those items occurs in other systems - collaboration tools, email, analytics dashboards, internal portals, and engineering tools like Jira or Datadog. PixieBrix brings ServiceNow into the flow of work: incidents appear alongside the tools that need them; knowledge follows users as they troubleshoot; workflows trigger directly from context; and updates sync back immediately without opening the main ServiceNow interface.

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Overview

ServiceNow is the backbone of ITSM, incident management, change management, and enterprise workflows. It centralizes requests, approvals, tickets, and knowledge, but most work related to those items occurs in other systems - collaboration tools, email, analytics dashboards, internal portals, and engineering tools like Jira or Datadog. PixieBrix brings ServiceNow into the flow of work: incidents appear alongside the tools that need them; knowledge follows users as they troubleshoot; workflows trigger directly from context; and updates sync back immediately without opening the main ServiceNow interface.

Actions

PixieBrix expands ServiceNow across the browser:

  • Create or update incidents from Slack, Jira, Sentry, or internal dashboards.
  • View relevant incidents while diagnosing issues in Datadog or reviewing dependencies in Confluence.
  • Trigger change workflows while working in GitHub or an internal deployment tool.
  • Update knowledge pages or log discoveries without switching interfaces.

ServiceNow becomes a distributed operational layer.

Benefits

PixieBrix gives teams seamless access to ServiceNow across the entire browser.

  • Faster incident resolution because information follows the workflow.
  • Richer knowledge capture because updates happen where insights occur.
  • Tighter governance because workflows are triggered in context.
  • ServiceNow remains the authoritative system - but becomes accessible everywhere.