PixieBrix is an AI-powered layer over your existing software to guide, coach, and monitor your team. It’s fast to implement, adapts to change, and offers real time reporting and insights.
TaskUs partners with PixieBrix on assisted automation to enhance the experience for teammates and streamline user workflows.
PixieBrix In BPOTo deliver a best in-class customer experience, Startek required simpler, AI-powered guided workflows for agents from day one.
PixieBrix In Contact CentersWith PixieBrix, BusPatrol leverages automation to power its AI and quality control team to process a high volume of violations at industry-leading speed and accuracy.
PixieBrix In Public SectorResolve Medical Bills deploys PixieBrix to increase the speed and accuracy of collecting mission critical data.
PixieBrix In HealthcareSanzPayá leverages PixieBrix to accelerate their customer-centric team, which is focused on establishing a long-term relationship with our stakeholders.
PixieBrix In BFSIImprove the quality of your customer interactions by delivering tools in the context of existing workflows.
PixieBrix provides immediate assistance as agents perform tasks like resetting passwords or updating email addresses, without interrupting your agents' workflow.
Gain deeper visibility into agent behavior and performance through real-time data collection. Monitor agent activities in real time to uncover insights and optimize operations.
PixieBrix proactively identifies and flags potential fraud risks. By leveraging advanced analytics, PixieBrix can detect suspicious patterns and behaviors, such as orders placed by known fraudsters or unusual shipping addresses. This enables businesses to take swift action to prevent fraudulent transactions, safeguarding their revenue and reputation.
PixieBrix streamlines operations by automating data entry tasks, empowering agents to deliver exceptional customer service and drive business growth.
SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.
Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.
Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.
Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.
We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.
To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.