What is iPaaS?
Integration Platform as a Service (iPaaS) provides a centralized way to connect software systems that otherwise operate independently. It eliminates the need for custom APIs or manual data transfers by offering pre-built connectors and visual tools to synchronize data, trigger workflows, and manage integrations at scale. iPaaS solutions are vital for organizations that rely on multiple SaaS tools and want to unify processes across them.
How It Works
An iPaaS acts as a bridge between applications using APIs and data transformation logic. It connects endpoints (like Salesforce, HubSpot, Zendesk, or Slack) and defines how data moves between them. Users configure integrations through a drag-and-drop interface or workflow builder, where triggers and actions define automation sequences - such as “when a ticket is created in Zendesk, update the corresponding record in Salesforce.”
