Decagon is an AI support automation platform that uses generative AI to handle complex customer inquiries, route tickets intelligently, and suggest context-aware responses. Its platform builds AI agents that integrate directly with helpdesks and internal systems - helping customer support teams resolve issues faster with fewer escalations. Founded in 2023, Decagon markets itself as a next-generation solution for autonomous support operations, bridging traditional ticketing workflows with AI copilots that understand product context and customer history.
Core Capabilities
- AI Agents: End-to-end automation that reads tickets, classifies intent, and drafts responses.
- Generative Responses: Uses large language models (LLMs) to compose personalized, context-aware answers.
- Knowledge Integration: Connects to internal docs, CRMs, and knowledge bases for grounded responses.
- Workflow Automation: Automatically performs backend actions (refunds, password resets, status updates).
- Agent Assist: Provides real-time suggestions to human agents during active conversations.
- Integrations: Connects with Zendesk, Intercom, Salesforce Service Cloud, and Slack.
