Agentic AI

Q: Is agentic AI useful for non-technical teams?

Yes. Platforms like PixieBrix offer no-code and low-code builders so non-developers can create and manage agentic workflows.

Q: Can agentic AI be used in regulated industries?

Yes. Enterprise-grade agentic AI platforms support SOC 2 compliance, audit logging, and granular access control to meet regulatory requirements.

Q: What are examples of agentic AI platforms?

Examples include PixieBrix, CrewAI, Adept, and Beam—platforms designed to automate multi-step workflows across customer support, operations, and IT.

What is Agentic AI?

Agentic AI refers to artificial intelligence systems designed to autonomously pursue complex goals and workflows with minimal human intervention, resulting in a more autonomous and adaptable experience than traditional AI. Agentic AI refers to artificial intelligence systems capable of independent decision-making and goal-oriented actions. Unlike traditional AI models that follow predefined rules, agentic AI exhibits autonomy, adaptability, and the ability to learn from experiences. This glossary provides definitions and explanations of key terms related to agentic AI, including its core components, potential applications, and ethical implications. Understanding agentic AI is crucial for businesses and individuals navigating the evolving landscape of artificial intelligence.
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Autonomy: Agentic AI goes beyond automation, taking initiative to achieve goals without constant human direction. It proactively identifies and executes necessary actions.
Strategic Reasoning: Agentic AI makes intelligent decisions in complex situations, analyzing context, weighing options, and formulating effective strategies to achieve objectives.
Dynamic Adaptability: Agentic AI thrives in changing environments, adjusting plans and goals on the fly to respond to unforeseen circumstances.
Natural Language Expertise: Agentic AI understands and interprets complex instructions in natural language, allowing it to tackle sophisticated tasks and collaborate seamlessly with humans.
Workflow Automation: Agentic AI orchestrates workflows flawlessly, navigating between subtasks and applications with ease, optimizing processes for maximum efficiency and achieving the desired results.

Key Characteristics of Agentic AI

Trait

Goal-directed

Operates toward defined outcomes (e.g., resolve ticket)

Multi-step logic

Sequences tasks across systems

Cross-tool action

Executes in multiple apps, not just one

Context-aware

Understands user screen, roles, and workflow state

Enterprise-ready

Offers security, observability, and audit trails

How Agentic AI Differs from Other AI

Type

Behavior

Chatbot

Responds to input

Drift, Ada

Copilot

Suggests next actions

Intercom Fin, Glean

Agentic AI

Execute tasks and adapts workflows

PixieBrix, CrewAI, Adept

Enterprise Use Cases for Agentic AI

Customer Support

Detect ticket intent
Suggest responses
Trigger backend updates and escalations

IT & Ops

Handle access provisioning
Route outage responses
Auto-document incident summaries

Finance & Compliance

Detect anomalies
Trigger multi-approver workflows
Log audit trails across systems

Business Benefits

Reduce manual work

Agents spend less time copying between systems.

Higher decision confidence

AI makes proactive, context-aware decisions.

Faster resolution times

Multi-step processes run autonomously.

Consistent process execution

Agentic AI applies best practices and logic uniformly.

FAQs

What is agentic AI?

Agentic AI is a type of AI designed to independently complete goals by reasoning, sequencing tasks, and executing actions across systems.

How is it different from a chatbot or copilot?

Chatbots and copilots assist with suggestions. Agentic AI takes autonomous action across tools to achieve outcomes.

Is agentic AI useful for non-technical teams?

Yes. Platforms like PixieBrix let non-developers configure workflows using no-code builders or templates.

Can agentic AI be used in regulated industries?

Yes. Enterprise-grade agentic platforms offer SOC 2 compliance, access controls, and full audit trails.

What are examples of agentic AI platforms?

PixieBrix, CrewAI, Adept, and Beam offer agentic platforms for enterprise operations.

Agentic AI

Key Characteristics of Agentic AI

How Agentic AI Differs from Other AI

Enterprise Use Cases for Agentic AI

Business Benefits

FAQs

What is agentic AI?

How is it different from a chatbot or copilot?

Is agentic AI useful for non-technical teams?

Can agentic AI be used in regulated industries?

What are examples of agentic AI platforms?

Product

Solutions

Industry

Department

USE CASES

Resources

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