Microsoft Copilot works inside Word, Excel, and Teams. PixieBrix brings AI everywhere else.

While Copilot is tied to the Microsoft ecosystem, PixieBrix lets you build browser-native automations, AI copilots, and UI enhancements across any internal tool, web app, or workflow.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to Microsoft Copilot?

Microsoft Copilot helps you write, summarize, and analyze inside Word, Excel, and Teams. PixieBrix brings AI to everything else. While Copilot is tied to the Microsoft ecosystem, PixieBrix lets you build browser-native automations, AI copilots, and UI enhancements across any internal tool, web app, or workflow. If you’re considering Microsoft Copilot, ask where your team spends most of its time. In documents? Or in ticketing systems, dashboards, and portals? PixieBrix meets your users where they work and helps them work smarter.

Platform
Embedded in Microsoft 365 apps
Embedded in any web app or tool
UI Scope
Limited to Office Suite
Custom UI in-browser: buttons, panels, tooltips
Workflow Coverage
Document-centric
Process-centric, end-to-end automation
Extensibility
Microsoft Graph API only
No-code builder + full API support
Best For
Office users
IT, CX, RevOps, Support, Ops teams
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

Does Copilot work outside of Microsoft 365?
The Limitation of Ecosystem Lock-In
Microsoft Copilot is powerful inside Office apps but that’s where it ends. If your workflows live in Zendesk, Salesforce, or internal tools, Copilot can’t help.
PixieBrix: Browser-Native AI for Any Web App
With PixieBrix, you can go from “we need a self-serve IT assistant” to a working prototype before lunch. Use drag-and-drop bricks to build an assistant that triggers workflows, gathers context, and responds - all in your browser, no IDE or backend required.
Is Copilot actionable or just informative?
Copilot Tells You What to Do But Doesn’t Do It
Even with Copilot, you’re still on your own to execute. Want to triage a ticket or kick off a campaign? You’ll still be clicking through multiple tools.
PixieBrix: Action Built In
PixieBrix lets you go from prompt to process with a single click. Whether it’s auto-filling forms, updating records, or launching multi-step automations, PixieBrix turns intent into action instantly.
Can Copilot handle custom workflows and internal apps?
One Size Doesn’t Fit Most
Copilot is designed for standardized productivity. If your org relies on unique workflows or custom apps, Copilot won’t meet your needs.
PixieBrix: Custom Workflows, Your Way
PixieBrix lets you create low-code automations that match your exact process. Build UIs, add logic, and connect systems without rewriting anything.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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