Intercom Fin handles customer chats. PixieBrix transforms your entire workflow.

Intercom Fin provides great support for handling incoming questions in a chat window. PixieBrix empowers your entire team with AI embedded across any SaaS app, enabling more flexible and scalable workflows.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to Fin?

Fin is built for incoming questions inside a chat window - and it’s great at that. PixieBrix goes further, embedding AI across every SaaS tool your team uses - Salesforce, Jira, Slack, Zendesk, and more. It connects the dots between systems, surfaces context in real time, and automates repetitive tasks. The result? Flexible, scalable workflows that let every agent work smarter - not just reply faster.

AI Placement
Chat window only
Works anywhere: web app, page, form, ticket
Scope
AI-powered chatbot for end-user deflection
Agent assistance, internal ops, workflow automation
Content Source
Help Center + past tickets
Internal tools, APIs, CRM, help articles, dynamic variables
Customization
Basic configuration inside Intercom
No-code builder, extensible with JS
LLM Flexibility
Built on OpenAI with Intercom tuning
Model-agnostic (OpenAI, Claude, etc.)
Use Beyond Support
Limited to customer support chatbot
Support, IT, onboarding, sales, internal tooling
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

Is AI limited to a chat interface, or can it work across the browser?
Intercom Fin: Smart, but Chat-Locked
Fin is a powerful AI agent, but it lives inside a chat bubble. Want to guide users through a refund flow? You’ll need to hope they ask the right question and follow the right links - all within that small support window.
PixieBrix: AI That Lives in Your Workflow
PixieBrix puts AI anywhere in your browser - next to form fields, inside modals, even in custom sidebars. It goes beyond reactive chat to drive action wherever your team works: in tickets, CRMs, spreadsheets, dashboards, and more.
Can your team build internal tools, decision trees, and proactive workflows?
Answer, Not Orchestrate
Intercom Fin is great at answering questions. But if you want to build an approval flow, enforce decision trees, or proactively trigger tasks across systems, you’ll need additional tooling and likely some dev help.
Build Tools Without Engineering
PixieBrix lets teams build full internal tools: drag-and-drop decision trees, structured forms, and proactive workflows that guide agents step-by-step. No dev time needed. Just open the editor and ship.
Is your current solution focused only on ticket deflection?
Avoid the Queue
Fin’s sweet spot is deflecting tickets before they reach an agent. But once a human gets involved, Fin steps aside and your team is on its own for process guidance, escalation, and resolution.
PixieBrix: From Triage to Resolution
PixieBrix isn’t just about deflection - it’s about acceleration. From automatically categorizing incoming tickets to guiding agents through complex workflows, PixieBrix helps your team resolve issues faster, not just avoid them.
Can you connect to all your internal tools - not just what’s inside Intercom?
Fin Lives in the Intercom Ecosystem
Fin is tightly integrated with Intercom’s help center and ticketing system. Need to pull data from Jira, Salesforce, or a homegrown tool? You’re looking at custom integrations and API workarounds.
Connect Anything in Your Browser
PixieBrix connects to any internal or external tool - no APIs required. It can scrape context from any web app, inject controls, and send data anywhere - making it perfect for navigating messy tech stacks.
How flexible is your pricing if you want to expand AI beyond support?
Fin Pricing Grows with Volume
Fin’s pricing is designed around support conversations. If you want to expand AI to sales, IT, or operations, you’ll likely hit limits or face enterprise pricing tiers that weren’t built for cross-functional scale.
PixieBrix: One Platform, Unlimited Teams
PixieBrix is licensed per user not per interaction. That means you can deploy AI copilots across every department without worrying about rising message counts or new seat licenses. Support, sales, IT, HR are all covered.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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