Forethought automates ticketing. PixieBrix automates everything.

While Forethought offers AI for ticketing, PixieBrix gives you full control: AI-powered actions, decision trees, and UI enhancements tailored to your workflow - in any SaaS tool.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to Forethought?

While Forethought focuses on AI for deflection and routing, PixieBrix gives you complete control - AI-powered actions, decision trees, and in-app UI enhancements you can tailor to any workflow, in any SaaS tool. Instead of limiting automation to ticket queues, PixieBrix embeds intelligence directly in the tools your team already uses - Salesforce, Zendesk, Jira, Slack, and more - empowering agents to solve, act, and scale faster than traditional AI systems ever could.

Primary Function
AI for customer support automation (inbox triage, deflection, etc.)
Browser-based automation platform with agentic AI copilots
AI Use Case
Ticket classification, suggested replies, deflection bots
Agent support, task automation, guided resolution
Ease of Deployment
SaaS integration, setup by Forethought team
Deploys instantly via Chrome extension
Customization
Fixed pipeline for support workflows
Full drag-and-drop automation builder
Beyond Support
Mostly focused on customer support
Used across IT, ops, product, sales
LLM Flexibility
Proprietary + OpenAI
Bring your own models (OpenAI, Claude, etc.)
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

Can you automate both customer-facing and agent-facing workflows?
Forethought’s Frontline Focus
Forethought is built to handle the frontlines by deflecting tickets and triaging inbound requests with AI. But once the issue reaches a human agent, its automation power slows down. Agent-facing processes like status updates, CRM actions, or internal handoffs often require manual effort or external tooling.
PixieBrix: Full-Loop Automation
PixieBrix handles both sides of the support equation. You can auto-respond to customers, route tickets, and - once an agent steps in - provide buttons that update Jira, schedule follow-ups, or trigger internal workflows. It’s customer-facing and agent-facing automation in a single platform.
Does your AI support human-in-the-loop decision making?
Auto-Pilot Bias
Forethought’s AI is designed to deflect and resolve without human intervention whenever possible. While that’s efficient, it can limit control - especially in sensitive or nuanced cases where agent input is crucial.
PixieBrix: AI That Collaborates, Not Replaces
PixieBrix empowers teams with human-in-the-loop automation. Agents review AI recommendations, choose from suggested actions, or guide the next step via decision trees. The result? Smarter automation that keeps humans in control not boxed out.
How flexible is your solution when dealing with multi-step, multi-tool support workflows?
Workflow Barriers
Forethought’s AI flows are powerful but they’re built primarily for the ticketing system itself. If your workflow spans multiple tools (CRM, knowledge base, order systems), you're left stitching together integrations or relying on engineering-heavy workarounds.
Seamless Cross-Tool Workflows
PixieBrix operates across any browser-based tool. You can update Salesforce, fetch from an internal dashboard, trigger a webhook, and prefill Zendesk all in one flow. It's built for real-world workflows that don’t stop at one app.
Are you locked into one AI model or vendor?
Forethought: Walled AI Garden
Forethought uses its proprietary AI models, tuned for support. But if you want to switch to GPT-4, Claude, or a domain-specific model, you're out of luck - you're locked into their stack.
PixieBrix: AI Model Agnostic
With PixieBrix, you choose your AI. Use GPT-4 today, Claude tomorrow, or your own fine-tuned LLM - and plug it into workflows exactly where you need it. No vendor lock-in. Total control.
Can you deploy updates and enhancements without engineering?
Black Box Challenge
Once a workflow is built in Forethought, changing it often means going back to the vendor or working through complex configuration layers. For non-technical teams, iteration is slow and gated.
PixieBrix: Change on the Fly
PixieBrix gives your operations, CX, and enablement teams a drag-and-drop builder to edit workflows in real time - no code needed. Update messaging, add steps, or change triggers without waiting for engineering or vendor support.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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