Decagon helps teams access knowledge. PixieBrix transforms that insight into action.

Instead of just surfacing cards, PixieBrix lets teams embed workflows, trigger automations, and personalize actions directly from the browser. Knowledge is power - but only if you can use it.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to Decagon?

Guru helps teams capture and access institutional knowledge. But what happens once you've found that knowledge? PixieBrix transforms that insight into action. Instead of just surfacing cards, PixieBrix lets teams embed workflows, trigger automations, and personalize actions directly from the browser. Knowledge is power - but only if you can use it.

Deployment
Requires engineering to embed copilots
No-code; deploys in browser instantly
User Type
Developers building internal copilots
Ops, IT, support, anyone with a browser
Workflow Support
Chat-style copilots with backend integration
Branching logic, UI components, input forms, approvals
AI Model Support
Primarily OpenAI copilots
Works with OpenAI, Claude, Anthropic, or any local models
Where It Lives
Inside internal tools or custom platforms
In the browser, layered over any web app
Speed to Value
Weeks
Hours
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

How fast can you go from idea to AI assistant?
Development Ramp-Up
Building with Decagon starts fast but only if your team is technical and already familiar with their framework. Creating a copilot requires coding intents, responses, and UI logic. For non-devs or fast-moving teams, that “week” estimate can quickly become a sprint (or three).
From Idea to Assistant in Hours
With PixieBrix, you can go from “we need a self-serve IT assistant” to a working prototype before lunch. Use drag-and-drop bricks to build an assistant that triggers workflows, gathers context, and responds - all in your browser, no IDE or backend required.
Does your team have the engineering resources to build copilots?
Decagon Requires Dev Cycles
Decagon copilots rely on structured schemas and app-specific logic. You’ll need engineers who can write and maintain code for intents, data connections, and interfaces. If engineering is stretched thin, that assistant might stay on the backlog.
PixieBrix: Copilots Without Code
PixieBrix enables operations, enablement, and CX teams to build copilots without waiting on engineering. From field population logic to workflow triggers, everything is built visually and deployed instantly.
Can non-technical users customize the experience across any SaaS tool?
Technical Boundaries
Customizing a Decagon assistant requires editing backend logic or adapting it to specific APIs. Making changes to how the copilot behaves in a new tool? That’s another engineering ticket.
PixieBrix: Customize Anything, Visually
PixieBrix works on top of any web app - Salesforce, Jira, HubSpot, Zendesk, or even internal portals. Non-technical users can visually inject UI elements, buttons, decision trees, or context-aware chat into any tool, no API access required.
Are your copilots usable outside of proprietary internal systems?
Decagon Works Best Internally
Decagon copilots are tightly integrated into internal workflows, they shine in proprietary environments. But deploying those same copilots into browser-based tools like Gmail or third-party SaaS? That’s not their sweet spot.
PixieBrix: Built for the Browser
PixieBrix copilots live where your team works - whether that’s Salesforce, Confluence, Gmail, or Zendesk. They're built directly in the browser and work across your entire SaaS stack, without needing internal system integration.
How easily can you test and iterate on workflows?
Decagon’s Iteration Loop = Dev Time
Even small tweaks in Decagon - changing a prompt, adjusting a trigger, reordering steps - often means a developer update and a deploy. Fast iteration can get bottlenecked by resourcing or approval workflows.
PixieBrix: Test, Tweak, Ship
With PixieBrix, users can test changes in real time, right in their browser. Modify bricks, preview behavior instantly, and roll out updates with one click - no deploy process, no downtime, no dev dependency.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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