AptEdge recommends answers. PixieBrix triggers outcomes.

While AptEdge helps agents find the right response, PixieBrix embeds AI-powered buttons, workflows, and decision support directly into your support tools - turning insight into action instantly.

20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

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PixieBrix has helped solve one of our hardest operational problems - streamlining communication & product updates across support teams. Tracking and keeping everyone in the loop has yielded better agent performance, customer satisfaction & taken a huge burden off management.
Thatcher Foster
VP, Client Solutions

How does PixieBrix compare to AptEdge?

AptEdge recommends answers. PixieBrix triggers outcomes. While AptEdge helps agents find the right response, PixieBrix embeds AI-powered buttons, workflows, and decision support directly into your support tools - turning insight into action instantly. If you’re evaluating AptEdge, think about what comes next. After surfacing knowledge, how does your team resolve issues, escalate cases, or update records? PixieBrix bridges that gap with customizable, context-aware automation without adding engineering overhead.

Function
Agent-assist answer engine
In-browser automation + agent UI overlays
AI Type
Knowledge surfacing
Action-triggering copilots with context
Automation Scope
Limited
Full: triage, route, notify, escalate
Custom UI
None
Sidebars, buttons, forms, tooltips
Ideal For
Contact centers
Support, IT, operations, field teams
Connects to Your Support Stack
Seamlessly integrates with your CRM, issue tracker, observability system, production environment, and more - so you can automate workflows without replacing your current support infrastructure.
Embed in Any Workflow
Run PixieBrix as a browser extension or standalone web app that embeds directly into your existing applications and workflows - no code changes required.
Custom Actions & Automations
Tap into a growing library of 100+ prebuilt automations, UI components, and data connectors - or build your own logic to match exact team needs.
Bring Your Own LLM
Use any large language model (LLM) behind the scenes - including OpenAI, Claude, Anthropic, Gemini, or your own private model - while maintaining full control over data flow.
Team & Individual Goals
Define AI guidance at every level - from company-wide initiatives to team or individual contributor goals - for a personalized and accountable AI experience.
Private by Design
Your data never touches PixieBrix servers. All data stays local in the browser and is sent only to the LLM endpoint you configure, ensuring maximum privacy and compliance.

Questions you might ask...

Does your agent tool go beyond suggestions?
The Problem with Read-Only AI
AptEdge recommends responses, but agents still have to handle the rest - routing tickets, updating systems, notifying teams.
PixieBrix: From Insight to Resolution in One Click
PixieBrix empowers agents with real-time, embedded buttons and workflows. They don’t just find the right answer - they act on it, instantly.
Can AptEdge trigger complex workflows in the same interface?
Disconnected Actions Slow Down Agents
With AptEdge, any action beyond a suggested answer means leaving the interface. That’s friction your agents don’t need.
PixieBrix: Embedded Automation in Any Tool
PixieBrix lets you build workflow shortcuts, UI enhancements, and smart decision trees right where agents work. No toggling. No downtime.
Does your AI tool adapt to complex processes and roles?
The Challenge with Preset Workflows
AptEdge is focused on support use cases. If your process has nuance like compliance steps, conditional logic, or cross-functional routing it falls short.
PixieBrix: Designed for Real-World Complexity
PixieBrix adapts to your workflow, not the other way around. Build guided flows, inject validations, and tailor automation by role or user type.

Support Complexity is Overwhelming Your Team

Browser-Based Workflow Automation
Automate repetitive tasks inside the apps you already use - no context switching required.
PixieBrix goes beyond search by letting you trigger custom workflows directly within tools like Salesforce, HubSpot, and internal systems.
Custom Sidebar Integration & Data Enrichment
See everything in one view - surface insights from multiple systems alongside any webpage.
With PixieBrix’s sidebar, your team gets real-time context from CRMs, support platforms, and knowledge bases - all without leaving the browser.
No-Code Workflow Builder with AI Integration
Build intelligent workflows without code - automate actions, trigger AI, and connect your stack. PixieBrix gives you full control to design and deploy powerful business logic that streamlines processes and puts AI to work, your way.

Ready for AI productivity at scale?

We’ve helped enterprise clients 10x productivity. We can do it for you, too.
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