Accelerate workflows in

Zendesk

and

Slack

PixieBrix is a low-code plugin platform to accelerate customer support operations workflows.

Launch your first acceleration

Send screenshot to Slack

Zendesk
+
Slack
Try now ->

Send ticket summary to Slack

Zendesk
+
Slack
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Tag teammate in Slack with Zendesk Ticket Link

Zendesk
+
Slack
Try now ->

Display recommended steps in Zendesk before enabling send to Slack

Zendesk
+
Slack
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Log send to Slack data for reporting

Zendesk
+
Slack
Try now ->

Send ticket ID, customer name, and ticket status to Slack

Zendesk
+
Slack
Try now ->

What you can send from

Zendesk

to

Slack

Action Items
Company
Conversation Summary
Country
Created At
Customer Email
Customer Name
Internal Notes
Last Updated
Order Link
Plan / Tier
Priority
Product Area
Region / State
Screenshot
Status
Subject
Subject
Ticket Description
Ticket ID
Ticket ID
Ticket Tags
Ticket URL

Why send data from

Zendesk

to

Slack

Escalation issue

Route high-priority tickets to the right channel with full context.

Report a bug

Share customer-reported issues directly with product or engineering.

Handoff to marketing

Surface feedback, feature requests, or customer quotes without manual follow-ups.

Request a refund

Send all relevant details to finance or operations in one message.

Ask a question

Pull in subject-matter experts without switching tools.

Share feedback

Make customer sentiment visible where teams already collaborate.

Frequently Asked Questions

PixieBrix is secure by default — browsing data is processed within the browser. Processed data is not transmitted outside the browser unless you optionally create/use a mod that makes a third-party API call or optionally choose to use one of PixieBrix’s platform add-ons (e.g., team database, API Gateway). For more information, see our Security Overview: https://www.pixiebrix.com/security/.

PixieBrix lets anyone enhance websites and web apps with a low-code editor and common set of components called “bricks.” Creators can add automation, collaboration, guardrails, and interactive content. Content can be shared publicly in the Marketplace or privately with your team.

To set up a cloud integration that your team can access, head to the Admin Console. If you'd rather set up something locally, use the Extension Console. Read more here

PixieBrix connects to Slack Web and turns it into a browser-wide communication layer. Teams can send messages or updates directly from any tab, share insights immediately as they’re discovered, and keep conversations moving without navigating back into Slack. Slack stays the hub for team communication; PixieBrix distributes its power across every workflow.

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