Accelerate workflows in

Freshdesk

and

Asana

PixieBrix is a low-code plugin platform to accelerate customer support operations workflows.

Launch your first acceleration

Send conversation summary into standardized bug report format on Asana

Freshdesk
+
Asana
Try now ->

Create Asana task from a support ticket

Freshdesk
+
Asana
Try now ->

Update Asana backlog queue with specific ticket properties

Freshdesk
+
Asana
Try now ->

Attach conversation to existing Asana ticket

Freshdesk
+
Asana
Try now ->

Create tasks in Asana from conversation

Freshdesk
+
Asana
Try now ->

Find related Asana issues and draft comment

Freshdesk
+
Asana
Try now ->

What you can send from

Freshdesk

to

Asana

App version
Assigned Agent
Assigned Group
Company
Contact Type
Country
Created At
Customer Name
Escalation reason
Is Overdue
Last Updated
Last note summary
Number of Related Tickets
Priority
Requester Name
Requester email
Responder name
SLA policy name
Status
Subject
Ticket Category
Ticket ID
Ticket Item
Ticket Source
Ticket Sub-category
Ticket Tags
Ticket Type
Ticket URL

Why send data from

Freshdesk

to

Asana

Convert user requests into developer requirements

Escalate with all the context

Assign tasks so nothing falls through the cracks

Link user feedback to business directives

Handoff leads to sales team

Route customer tasks to appropriate team

Frequently Asked Questions

PixieBrix is secure by default — browsing data is processed within the browser. Processed data is not transmitted outside the browser unless you optionally create/use a mod that makes a third-party API call or optionally choose to use one of PixieBrix’s platform add-ons (e.g., team database, API Gateway). For more information, see our Security Overview: https://www.pixiebrix.com/security/.

PixieBrix lets anyone enhance websites and web apps with a low-code editor and common set of components called “bricks.” Creators can add automation, collaboration, guardrails, and interactive content. Content can be shared publicly in the Marketplace or privately with your team.

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