AI-powered search and assistance refers to using artificial intelligence to help users find information, take action, and complete workflows faster. Instead of manually scanning documentation or toggling between systems, users get helpful answers and contextual tools - right where they’re working. PixieBrix brings this capability directly into the browser. Teams can combine AI models with real-time data, UI enhancements, and automation to create smarter search experiences without rebuilding platforms or switching tools.

What does PixieBrix do for AI search?

PixieBrix brings AI-powered search and assistance into your browser. It overlays tools like Zendesk, Salesforce, or Confluence and lets users find answers and take action without switching apps.

Does PixieBrix come with its own AI model?

PixieBrix lets you connect to your preferred AI provider - including OpenAI, Claude, or Gemini. You choose the model and configure how data flows securely.

How is PixieBrix different from a chatbot?

PixieBrix goes beyond chat. It provides in-context assistance, actionable suggestions, and custom UI components embedded directly into your tools - not just a floating window.

Can I control what data the AI sees?

Yes. You define exactly what information is passed to the model. PixieBrix keeps all data processing local unless you specify otherwise.

Who is this useful for?

Support teams, onboarding specialists, IT admins, sales reps - anyone who needs fast access to information and wants to act on it immediately without jumping between systems.

✅ Reduce App Switching

AI answers appear exactly where the user is working - no need to bounce between tabs or systems.

✅ Boost First Contact Resolution

Agents find the right answer or draft response on the first try, helping customers faster.

✅ Improve Data Consistency

Predefined actions and AI prompts reduce the chance of human error or missed steps.

✅ Speed Up Workflows

Users can search, summarize, and take action - all from a single interface in the browser.

✅ Enhance Team Productivity

AI assists with common questions, letting humans focus on exceptions and higher-value work.

💡 Why Use PixieBrix for AI Search and Assistance?

✅ Context-Aware Experiences

PixieBrix enhances existing tools like Zendesk, Salesforce, Jira, or Confluence by overlaying AI-powered search into the browser. The AI understands page content and user context, making answers more relevant.

🔍 Answers with Built-In Action

Instead of just returning a result, PixieBrix lets users take the next step immediately - whether it’s copying a value, updating a record, or triggering a workflow. AI becomes a real assistant, not just a chatbot.

✏️ Fully Customizable

Design exactly what your users see. You can control what data is exposed to the AI, how suggestions are displayed, and what happens when users act on them—all without writing code.

🔄 Combine Search and Automation

PixieBrix connects AI-generated responses to in-browser automation. That means fewer clicks, less manual work, and faster execution for agents, analysts, and operators.

🚀 Use Across Roles and Teams

Whether you're building tools for customer support, IT operations, sales, or finance, PixieBrix can layer intelligent assistance into any web-based workflow.

📊 Improve Over Time

Track which prompts, models, and workflows are used most often. Use this data to improve knowledge delivery, update suggestions, and guide team training.

🛠 How PixieBrix Supports AI Search in the Browser

Overlay AI on Top of Existing Systems
Add AI-powered search bars, sidebars, or pop-ups that understand the current page - no need to migrate data or move teams to a new tool.
Bring Answers and Actions Together
Allow users to search for product details, policies, customer history, or troubleshooting steps - and then immediately take the next step.
Control and Secure AI Usage
Define which data the AI can access. PixieBrix allows you to send only what’s needed to the model and nothing more - keeping sensitive information secure.
Integrate with Any LLM or Data Source
Use OpenAI, Claude, Gemini, or custom models. Pull data from internal APIs, ticketing systems, or spreadsheets. All within the same interface.
Guide and Train Your Teams
Use tooltips, banners, and quick actions to help agents learn on the job. Augment every role with just-in-time assistance.

See results with PixieBrix

Ramp agents 40% faster

Supercharge agent speed-to-production by providing step-by-step guidance and eliminating knowledge-base hunting, making even newbies to customer service heroes in a flash.

Eliminate clerical errors

Clear-cut paths through complex issues, offered by decision trees, empower agents to handle calls confidently, reducing average handle time and maximizing customer satisfaction.

Save millions

By pinpointing issues faster and minimizing unnecessary repairs, decision trees help IT teams slash maintenance costs and maximize equipment uptime.

Built for Enterprise Security and Scalability

It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies. Security, compliance, and governance are at the core of automation with PixieBrix.

For enterprise customers, our sales team can provide the following resources to expedite security review:

SOC 2 Type 2 report covering security, availability, and confidentiality from A-LIGN
Independent Penetration Test report from A-LIGN
Company policies and controls

Explore Security