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What is DAP?

A Digital Adoption Platform (DAP) is a software layer that is integrated with another software application or website to guide users in accomplishing tasks and functions, helping organizations achieve faster and more effective adoption of new digital tools and applications. Digital Adoption Platforms (DAPs) offer a range of features. These assist users in learning new tools, overcoming challenges, and maximizing tool utilization. Digital adoption platforms employ in-app guidance features like product tours, walkthroughs, task lists, smart tips, and self-help menus to assist users in navigating every aspect of an application.