Solve cases faster,

avoid escalation

For technical customer support teams, an AI assistant that proactively surfaces the best technical content, data, and actions.

See a demo

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20%

Increase in CSAT

40%

Decrease in MTTR

15%

Decrease in escalation

Support complexity is overwhelming your team

Complex Technical Tickets

Bugs, product, variants, and integration issues require deep technical knowledge across multiple systems and domains.

Scattered, Real-Time Information

Critical data lives in CRM, issue trackers, observability systems, and production environments - impossible to search efficiently.

Costly, Unnecessary Escalations

Manual handoffs between support, engineering, product, and domain specialists create bottlenecks and frustrated customers.

Engage AI across your existing tools and workflows

Securely connects to your proprietary live data and systems without IT bottlenecks

No snapshotting and indexing. No stale data. Zero-copy access to live company data from all of your systems and tools with differential permissions.

Works across all the web apps required to solve cases

Embed our prebuilt UI as a seamless experience available all of the web apps required to solve cases: CRM, issue trackers, observability systems, production environments, and more.

Create custom displays, data connectors and actions

PixieBrix is a low-code, extensible platform, so teams can customize to solve unique requirements and workflows.

Full transparency

No black boxes. No guessing. Just clean, actionable insights on user engagement and KPI reporting into what’s working and what’s not.

Who benefits from copilot?

From customer support teams to engineering and product, our copilot empowers every role in the support ecosystem.

Customer Support

  • Surface contextual documentation automatically to reduce time spent searching, tabbing, and copy-pasting
  • Resolve cases faster without unnecessary escalations
  • Deliver more complete and accurate answers without relying on tribal knowledge
  • Empower support teams with greater ownership and control
  • Delight customers with faster, more reliable experiences

Engineers & Product

  • Avoid constant interruptions from customer escalations
  • Access all relevant context instantly when escalations do happen
  • Organize product feedback, feature requests, and bug reports more effectively
  • Focus more time on core engineering and product work
  • Reduce stress and context switching across teams

Where other tools fall short - and why teams switch to PixieBrix

Ticketing Systems

Their promise

We track cases.

Provide structured way to capture and organize tickets.
Focus on reporting and workflow management.
Keep agents within a single interface.
Our reality

We solve them.

Enhance your existing ticketing system instead of replacing it.
Work across the tools where agents actually resolve issues.
Connect your best-of-breed stack (ticketing, help center, knowledge base) and empower agents with context everywhere.

Enterprise Search

Their promise

We make search easier.

Centralize information in one searchable location.
Deliver documentation and knowledge base results.
Provide a consistent experience for finding answers.
Our reality

We deliver answers and actions in context.

Bring real-time data and telemetry into the flow of work.
Reduce handle time with instant, contextual answers.
Beyond surfacing information, we let frontline agents take direct action - right from the sidebar.

Chatbots

Their promise

We deflect customers.

Handle common FAQs and repetitive tasks.
Provide quick, automated responses at scale.
Help reduce inbound volume before reaching agents.
Our reality

We empower agents.

Bots are fine for FAQs. But when it comes to complex, technical cases - product bugs, integrations, edge cases - you need humans.
PixieBrix equips support engineers and agents with instant access to internal systems and sensitive data that can’t be exposed to customers.
Deliver faster, more accurate resolutions.

Build-It-Yourself

Their promise

We'll ship soon.

Offer flexibility to design tools internally.
Can be tailored for a specific team’s needs.
Depend on engineering capacity and prioritization.
Our reality

We'll ship today.

Your engineers should be building your product, not reinventing internal support tools.
PixieBrix equips support engineers and agents with instant access to internal systems and sensitive data that can’t be exposed to customers.
Deliver faster, more accurate resolutions.

Built for Enterprise Security and Scalability

It's a top priority at PixieBrix to keep your data safe and compliant with your organization's policies. Security, compliance, and governance are at the core of automation with PixieBrix.  
Authentication

Secure access via SAML/SSO authentication. Role and group-based access control. Integrates with 3rd-party apps via OAuth2.

Vulnerability Scanning

We employ vulnerability scanning, penetration testing, static analysis, and continuous supply chain monitoring.

Availability

To ensure availability, we enable availability zone switching, continuous data backup, 24/7 on-call platform team, and DDoS protection.

Control Frameworks

SOC 2 accreditation for security, availability, and confidentiality. Continuous compliance monitoring via Drata. Regular CWS reviews.

Secure Architecture

Data processed on-device. Source-available code for transparency (dual-licensed). Web application firewall, and continuous app security monitoring.

Encryption

Data encryption in transit with HTTPS and at rest via AES-256, block-level. Keys securely managed by Heroku and Cloudflare.

For more information, refer to our security and privacy pages.

FAQs

What is a copilot?

A copilot is an AI-powered assistant that helps users complete tasks within their workflows, typically in real time and based on screen context.

How much does it cost?

Join the beta for free and get early access to your own custom copilot through 2025 - complete with unlimited OpenAI credits. As a beta member, you’ll also lock in a lifetime discount on PixieBrix.

Currently, early access is free for Seed, Series A, and Series B companies. If you’re later stage, book a demo to explore tailored pricing options.

How does early access work?

Once you fill out the form above, the PixieBrix team will contact you to answer any questions you might have. The beta lasts 4 weeks with 15-min weekly check-ins.

Is it secure?

Yes. PixieBrix is built with enterprise-grade security and compliance in mind. Learn more here.

How can I learn more?

Sign up using the form above or shoot us an email at hello@pixiebrix.com.

2025 PixieBrix, Inc.
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